AI knows all the answers, but humans don’t like being told they’re wrong. How to build chatbots that manage team performance
Alistair Shepherd, Founder and President, Saberr
Business people’s perceptions of how chatbots can influence or change human behaviour vary dramatically, from the wildly optimistic to the relentlessly sceptical. The truth lies somewhere in between. Many organisations – Saberr included – have experimented with the use of chatbots to coach teams and manage performance, with varying results. Alistair shares Saberr’s experience and lessons learned along the way including; what to do when the chatbot won’t chat and how to spot when a chatbot becomes an elephant in the room. He shares the limitations, realities and potential business advantage to be gained by improving relationships and team performance with tech. He also offers a strong word of warning; AI might know all the answers, but humans don’t like being told they’re wrong.
Alistair founded the people analytic business, Saberr in 2012; its solutions are now operational in 49 countries. Alistair is also a global scholar and fellow of the Ewing Marion Kauffman Foundation, a Startup Weekend facilitator and an UP Global Research Fellow. Before founding Saberr, Alistair was an engineering researcher and Entrepreneur in Residence at the University of Southampton, and a guest lecturer at the Universities of Bristol, Exeter and Southampton.