Employee Experience Design – What problem are we trying to solve?
Many self-proclaimed experts in this emerging field have tried to conveniently categorise the essence of employee experience across areas of interactions such as culture, work, technology and physical/virtual work environments. It is however important not to over-simplify how human beings consume their experience. We need to be mindful of how each of us engages with various elements of our daily lives, and capture the complexity of our six senses, assimilating various inputs to formulate an aggregate perception of our experience.
When we apply technology to this equation – often to assist our interactivity in a work context, it comes down to the user’s experience and the ease of consumption. Technology can help create a seamless, frictionless and informed experience that simplifies and enlightens our lives and accelerates our success as individuals in ways too complex to achieve on our own or manually.
Jeff is a 30-year veteran of HR leadership roles – split almost equally between the USA and the UK geographically, and in three industry sectors: professional consulting, investment banking and technology, the latter being the bulk of his experience. Much of Jeff’s experience has been at board level, often creating the HR and talent management practice from scratch in hyper-growth, high tech environments where culture, recruitment, on-boarding, team dynamics, training and development and leadership issues were of paramount importance to the success of that enterprise. He is now a consulting Partner at The Pioneers, providing a repeatable and scalable Employee Experience Factory capability to aid in the design of superior human centred experience design – addressing every aspect of the employee life cycle journey for their clients. Jeff has worked with international brands such as Accenture, Goldman Sachs, Merrill Lynch, Morgan Stanley, EDS/HP, Peoplesoft, and Kantar, as well as several UK headquartered technology companies such as Symantec, Nuance, Skype, Dialog Semiconductor, and several smaller, lesser known tech and software organisations requiring core change and transformation strategies. He holds a BSc from Cornell University and a professional diploma in Digital Business Leadership from the Academy of Digital Business Leadership (ADBL).
