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Mark Hillary, Writer, Blogger, Analyst on Tech/Globalisation/Future/CX

Industry commentators and analysts often refer to AI in the future tense, yet many organizations are already exploring how intelligent learning technologies can improve the service they offer to their customers.

In this session Mark will explore how data (and the subsequent analysis) is becoming a critical skill for modern organizations, how AI might be better branded as ‘Beneficial Intelligence’ so we move beyond the sci-fi into business realities, how intelligence can help deliver an improved customer experience, and how the use of AI can create a culture of innovation and constant development in your organization